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Customer Support

Get in touch with us via phone or email to receive assistance with products and services.

  • ATM Dispatch
  • SafePoint Support
  • Secure Logistics
  • Transaction Report

With nearly 200 locations across the U.S., you’re bound to find a Loomis branch near you.

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New to Loomis? Submit an online request and we will have a representative contact you.

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SafeSync

The next evolution of cash management has arrived with SafeSync. This highly configurable infrastructure collects data from tens of thousands of safes simultaneously, providing Loomis with a comprehensive view of the entire SafePoint® by Loomis system in near real time. This means more up-to-date information for customers, available through several featured systems and applications.

Features, benefits, and applications

Centralized system monitoring
Loomis can quickly locate all customer data for timely response to any inquiries regarding pending deposits, cash-in-transit information, customer contract status, and more.

PlatformSync
A direct link between the SafePoint smart safe and your back office allows for more accurate reconciliation or quick resolution of cash discrepancies in a near real-time environment.

SafePoint Virtual Assistant
Proprietary AI provides customers and installers with a fully automated resource for assisting with diagnosis and maintenance, service inquiries, and status updates—all from a smart phone.